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Here at TheRugDistrict.ca, we want to make the returns process as easy and pain free as possible. We strive to provide 100% satisfaction on every order. Not happy? If you're not completely satisfied, you can return your product within 30 days for a refund or exchange, it's your choice. The customer is responsible for all shipping fees, which will be deducted from the refund upon receiving the rug. If the rug arrives damaged or defective, we will replace the rug for you without any additional shipping charges. Custom-made or made to order items (such as Dalyn, Milliken, Capel, and Colonial Mills) are returnable for shipping damage only.
Returns are easy! Just follow these 4 steps:
1. All you need to do is fill out this brief form and we will contact you with your required* Return Authorization number. You may also call (888) 926-1271.
2. Rugs need to be repackaged like new in the original packaging or an equivalent of the original packaging. RA# needs to be on the outside of the packaging.
3. TheRugDistrict.ca will schedule a pick-up of your rug.
4. When we receive the rug in the original condition a refund or an exchange can be made, which ever you prefer.
*All returns MUST have a Return Authorization number and instructions prior to sending back. Returned rugs must be in original unused condition. Returned rug may be refused or assessed fee if soiled, pet hair or stains are present.