Limited Warranty What is covered: All products are warranted against defects in materials
and workmanship.
Who is covered: This warranty extends only to you as the original
purchaser
What is not covered: This warranty does not cover normal wear and tear or
any damage or loss caused by abuse or misuse or improper installation. All
materials can lose original intensity after long exposure to the sun.
What We Will Do: If your product is defective, we will
replace, without charge, that defective product. This shall be your sole remedy
under this warranty.
Shipping is FREE to all areas in Canada, wherever shipping by land is available. Unless stated otherwise on our site, please expect to receive your
rug in approximately 5-10 business days (depending on the manufacturer). Very few exceptions may apply where you will receive your rug in up to 14 days.
Please note that custom made rugs may take up to 4-5 weeks to receive. If your rug is backordered, we will contact you by phone or email. If it is not possible
to ship to your location by land, you will be advised of the shipping cost before your order is shipped.
Order Processing Fee
Select Rugs Canada has adopted an industry standard order processing fee on all orders. By adopting
this fee, it allows us to keep our prices low and continue offering free
shipping on all products.
Terms And Conditions
1. You should assume that everything you see or read on the site is copyrighted
unless otherwise noted and may not be used except as provided in these terms
and conditions or in the text on the site without the written permission of
SelectRugsCanada.ca.
2. SelectRugsCanada.ca assumes no liability, and shall not be liable for, any
damages to, or viruses that may infect, your computer equipment or other
property on account of your access to, use of, or browsing in the site or your
downloading of any materials, data, text, images, video, or audio from the
site.
3. Any communication you transmit to the site by e-mail or other methods,
including any data, questions, comments, suggestions or the like is, and will
be treated as, non-proprietary, unless otherwise specifically indicated.
Anything you transmit becomes the property of SelectRugsCanada.ca and may be
used for any purpose including, but not limited to, reproduction, disclosure, transmission,
posting or general public information.
4. Subject to our Privacy Statement, all information submitted via this site
shall be deemed and remain the property of SelectRugsCanada.ca and its
affiliates, we and our affiliates shall be free to use, for any purpose, any
ideas, concepts, know-how or techniques contained in information a visitor to
this site provides through this site. SelectRugsCanada.ca and its affiliates
shall not be subject to any obligations of confidentiality regarding submitted
information except as agreed by the entity having the direct customer
relationship or as otherwise specifically agreed or required by law.
5. Although SelectRugsCanada.ca, from time to time, monitors or reviews
postings, transmissions, and the like on the site, SelectRugsCanada.ca is under
no obligation to do so and assumes no liability arising from the content of any
such locations nor for any error, defamation, libel, slander, omission,
falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained
in any information within such locations on the site. You are prohibited from
posting or transmitting any unlawful, threatening, libellous, defamatory,
obscene, scandalous, inflammatory, pornographic, or profane material or any
material that could constitute or encourage conduct that would be considered a
criminal offense, give rise to civil liability, or otherwise violate any law.
SelectRugsCanada.ca will fully cooperate with any law enforcement authorities
or court order requesting or directing SelectRugsCanada.ca to disclose the
identity of anyone posting any such information or materials.
Order Changes and Cancellations
We will do everything we can to help you with any changes to your order. We
send your order directly to the manufacturer to ensure prompt production and
delivery of your Rugs. Most orders may be changed within the first 24 hours for
no additional fees, however certain items instantly go into production and may
incur a fee to change. Absolutely no changes after 24 hours. Orders may be
cancelled within the first 24 hours for a minimum 10% transaction fee. All
changes and cancellations must be done via phone.
Phone Orders
All Phone order customers are responsible to verify their orders on the order
confirmation that is emailed to them after checkout. Customers that fail to do
so will void the satisfaction guarantee on the website. This is a tool to
ensure no mistakes are made. We strongly suggest that you review your email
confirmation after every order. If a customer does not receive an email
confirmation for any reason such as an incorrectly entered email address, it is
the customer's responsibility to contact SelectRugsCanada in order to obtain
their order confirmation.
Privacy
This privacy statement covers the site www.SelectRugsCanada.ca.
1.What
personally identifiable information SelectRugsCanada.ca collects.
2.What personally
identifiable information third parties collect through the Web site.
3.What
organization collects the information?
4.How
SelectRugsCanada.ca uses the information.
5.With whom
SelectRugsCanada.ca may share user information.
6.What choices
are available to users regarding collection, use and distribution of the
information.
7.What types
of security procedures are in place to protect the loss, misuse or alteration
of information under SelectRugsCanada.ca control.
8.How users
can correct any inaccuracies in the information.
If
users have questions or concerns regarding this statement, they should first
contact Evan Posner, Director of Operations by mail.
Information Collection and Use
SelectRugsCanada.ca is the sole owner of the information collected on
www.SelectRugsCanada.ca. SelectRugsCanada.ca collects information from our
users at several different points on our Web site.
Shopping Cart
In order to purchase items from this Web site, a user must first complete the
registration form. During application process a user is required to give
contact information (such as name and email address), physical address and
credit card information for purposes of the transaction. We require this
information because we will:
1.Contact the
user about services on our site for which he has expressed interest; and
2.Process
orders submitted by our users
Information Use
Information provided to SelectRugsCanada.ca is not shared with any entities or
parties who are not specifically in the business of providing Rugs. Your
information will not be sold, shared or otherwise distributed to anyone other
than our Rug fabricators and freight forwarders who require this shared
information for purposes of shipping your product. We understand and value the
need for privacy with financial and personal information, and guard such data
with the utmost care.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user's movement in the aggregate,
and gather broad demographic information for aggregate use. IP addresses, etc.
are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the privacy of
our users we present the option to not receive these types of communications.
Please see the opt-out options at the bottom of all such communications.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Out of respect for our users privacy we provide
a way to opt-out of these communications. Please see the Choice and Opt-out
sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended for
maintenance we might send users an email. Generally, users may not opt-out of
these communications, though they can deactivate their account. However, these
communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and
in regards to issues relating to their account we reply via email or phone, in
accordance with the users wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding, a
court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers
on occasion, to accurately depict the number of users on our site, the average traffic
and/or usage statistics of the SelectRugsCanada.ca site, and other relevant
information. This information is used to evaluate the viability and performance
of www.SelectRugsCanada.ca. This is not linked to any personally identifiable
information.
Third Party Advertisers
SelectRugsCanada.ca shares Web site usage information about users with a
reputable third party (such as AOL, MSN and Yahoo) for the purpose of targeting
our Internet banner advertisements on this site and other sites.
Business Transitions
In the event SelectRugsCanada.ca goes through a business transition, such as a
merger, being acquired by another company, or selling a portion of its assets,
users' personal information will, in most instances, be part of the assets
transferred. Users will be notified via email AND prominent notice on the
www.SelectRugsCanada.ca web site for thirty (30) days prior to a change of
ownership or control of their personal information. If as a result of the
business transition, the users' personally identifiable information will be
used in a manner different from that stated at the time of collection they will
be given choice consistent with our notification of changes section.
Choice/Opt-out
Users who no longer wish to receive our newsletter and/or announcements and
promotional communications may opt-out of receiving these communications by
selecting "unsubscribe" at the bottom of any e-mail and following the
directions.
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed choice as
to whether or not they should proceed with services that require an outside
party.
Links
This Web site contains links to other sites. Please be aware that we,
SelectRugsCanada.ca, are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our site and to
read the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
Surveys & Contests
From time to time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this
information. The requested information typically includes contact information
(such as name and shipping address), and demographic information (such as zip
code). Contact information will be used/shared with the contest or survey
sponsors to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction of this
site. Users' personally identifiable information is not shared with third parties
unless we give prior notice and choice. Though we may use an intermediary to
conduct these surveys or contests, they may not use users' personally
identifiable information for any secondary purposes.
Security
This Web site takes every precaution to protect our users' information. When
users submit sensitive information via the Web site, their information is
protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number and/or bank check number), that information is
encrypted and is protected with the best encryption software in the industry -
SSL. While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when users are just
'surfing'.
While we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All of our users'
information, not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they return,
they must re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and privacy
practices. Every 6 months, as well as any time new policies are added, our
employees are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our users' information is protected.
Finally, the servers that store personally identifiable information are in a
secure environment.
If users have any questions about the security at our Web site, users can send
an email to contact(at)SelectRugsCanada(dot)ca.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is
necessary for us to supplement the information we receive with information from
3rd party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as postal code,
phone, email or postal address), or if a user no longer desires our service, we
provide a way to correct, update or delete/deactivate users' personally
identifiable information. This can usually be done by emailing our Customer
Support at contact(at)SelectRugsCanada(dot)ca. Or, contact us by telephone or
postal mail at the contact information listed below.
Pricing Policy
Selectrugs.ca strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Selectrugs.ca shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it. We will use information in
accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in
a manner different from that stated at the time of collection we will notify
users via email. Users will have a choice as to whether or not we use their
information in this different manner. However, if users have opted out of all
communication with the site, or deleted/deactivated their account, then they
will not be contacted, nor will their personal information be used in this new
manner. In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database, we will
post a prominent notice on our Web site notifying users of the change. In some
cases where we post a notice we will also email users, who have opted to
receive communications from us, notifying them of the changes in our privacy
practices.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please
contact us at:
Mailing Address:
5490 Thimens, Suite 210
St-Laurent, QC
H4R 2K9
SelectRugsCanada.ca
Phone: 888-685-1735
Monday through Friday 8AM to 8PM Eastern Time
